We have all heard this: “you are the sum of all your learnings and experiences.” And, of course, some are good and some are bad. In the words of Downton Abbey, “We all have stories that should remain unpublished.”
Everyone’s daily interactions can be affected by our experiences. Thank you, excuse me (Polite), Boom, get r done (motivation), Jean, Bob, Jaafar (Facebook friends) and so on. Along the way, everyone will have moments where a person has made a comment, “good or bad,” that stuck and became embedded into our memory that regularly helps in daily life.
For everyone it’s different, but we all have one two or more of these moments. Mine was like this. It was a cold and windy evening, the temperature outside was minus 15 degrees, well not really, but it sounded better to start like that.
Shortly after graduating, my first job in accounting was working as a night auditor for Holiday Inn Hotels. Not the cream of all jobs, but for my first, working alone, at night, and being my own boss, it was as good as it gets. I was required to do all tasks related to reconciling the hotel books, as well deal with guests during the hours of 11:00 pm until 7 am each shift. No typo, I started late and finished early. The guest list occasionally included rock stars, so I became a quick study to developing rules to manage them without having to call the police.
Later, in a regular workweek, I arrived for my shift a little tired due to not sleeping, as I should have, during the day. The hotel had been busy and with busy comes “busy errors,” not to fear as Super Night Auditor (this was an award I had won) was on the job and balancing the books was my forte. The late night to early morning arrived fast, and to my dismay, I was not balanced. Not too concerned, as the hotel accountant would be in at 9 am and while I had never left him an unbalanced night before, “what could it hurt?” I thought.
At 7:05 am, the Hotel General Manager arrived and I was obviously displaying facial stress, as his first words were. “Not balanced yet?” Damn it, now what am I going to do? “No, not balanced, but I thought I would leave it for Ben” (day accountant). “Hmmm,” he said “Isn’t balancing the books, your job?” Damn it, he was right. I stayed an hour longer, found the error and realized very early in my career that passing your responsibilities is not how you advance, and it certainly is not how you earn respect from others.